07Case study
ALMATY 109
A CRM for the city emergency service: calls taken through Asterisk, incidents registered, crews dispatched and reports filed for the city administration.
- Client
- Emergency service 109 · Almaty
- Year
- 2024
- Role
- Frontend developer
- Type
- Website
- Status
- production
almaty109.kz
109 is the unified emergency service of Almaty. The system carries an incident from the incoming call to the caller’s rating: a first-line operator answers and fills in the card, the second line dispatches a crew, the field responder reports straight from the scene.
Six roles with their own workspaces, seven incident states that may only move in one direction, and reports for the city administration. The frontend follows Feature-Sliced Design — otherwise roles and states would leak across shared code.